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There are check boxes on each row in action window and only selected orders will be performed by action (any of actions which is described below). If you don't want to perform an action on some orders in the list – just remove check mark on them before action performing.
Order payment confirmation
If merchant uses a double-phase payment mode then after completing authorization the enterprise has 4 days to confirm the payment (to confirm money withdrawal from the customer's account). Any enterprise's user (who has appropriate rights) can confirm the payment by right-click on the order(-s) and selecting 'Charge' option in the order's context menu.
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Payments, which are not confirmed in time (5-14 days depending on the bank) are automatically canceled.
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Payment cancellation
Personal account allows to perform following types of refunds and cancellations: authorization return, partial cancellation, cash refund and financial transaction cancellation.
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List of fiscal cheques for the order
Features in partial cancellation of prepaid payments
When you select 'Refund' option from the order's context menu for prepaid payments, the window consisting of two blocks will be opened. The first block displays the parameters of the order, for which the refund will be made (similar to table). If a prepayment has been made for the order, then the second block of the 'Refund' window displays the payment operations parameters for this order.
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Displaying operations for an order with refunds
Features in cancellations on payments via the e-wallet
When you return the money on the e-wallet, the refund amount shouldn't exceed the current day balance of the merchant on the corresponding e-wallet (the total amount of successful payments minus the commission of the bank, minus the total amount of successful returns). If the cancel operation can't be performed it is denied with the error code 5 - 108 returned in the "Result" field and details for the error are "The amount of cancellation is more than merchant turnover for the current day". In this case, you can try cancel again later or at the end of the day, when you will have a sufficient amount of successful payments.
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Result of cancellation on QIWI payment can be delayed (in some cases) similar to the results' delay for WebMoney cancellation.
Printing of receipt
If you select the 'Print receipt' option in the order's context menu then the window appears with selected orders. Order parameters that are displayed in this window are described in the table below.
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The receipt language is independent of the selected interface language by user and is determined by specifying the language of the order. You can set the receipt's language as the interface language or add a language selection before the receipt printing. Please, contact support team (support@assist.ru) in such case. |
Change card
The card replacement for subsequent payments by subscription (recurrent payments) can be initiated from the personal account in case when the card that was used in that subscription is expiring or has already expired. When you select "Change card" option from the context menu then new window is opened with a proposal to send the reference for card replacement to the payer.
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You can setup automatic sending the messages for card replacement to customers. You should contact technical support to setup the mode of notifications, as well as to allow the replacement of card from your personal account.
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Generate a goods transfer receipt
When a receipt with the payment method "Prepayment 100%" was generated during the payment, then it is requered to generate an additional receipt for the same amount with the payment method "Full settlement" upon the receiving the prepaid goods by customer. Sending of this receipt to the customer is not required.
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