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Column 'Cancel amount' contains (by default) the full authorization amount. It can be changed (decreased) in case when a partial cancellation is required (for example the customer decided to return a part of the ordered items). The 'Reason' field should be set according to reason of cancellation. By default it is set to 'Merchant Customer deny' value.
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During the payment cancellation there is no need to specify exact type of cancellation – system will choose the appropriate type automatically. |
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