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When cancellation can't be performed, the order is not selected and the 'Result' field shows the corresponding message.
Column 'Cancel amount' contains (by default) the full authorization amount. It can be changed (decreased) in case when a partial cancellation is required (for example the customer decided to return a part of the ordered items). The 'Reason' field should be set according to reason of cancellation. By default it is set to 'Customer deny' value.
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During the payment cancellation there is no need to specify exact type of cancellation – system will choose the appropriate type automatically. |