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List of enterprise data that is displayed on the ' Common ' tab

Name

Description

ID

System Enterprise ID (for reference only)

Name

Full enterprise name

Administrative contact

Administrative contact (Name, Position, Phone, Mobile phone, E-mail) – editable fields, you can specify multiple addresses separated by commas in the E-mail field.

Technical contact

Technical contact (Name, Position, Phone, Mobile phone, E-mail) – editable fields, you can specify multiple addresses separated by commas in the E-mail field.

Legal address

Legal enterprise address (for reference only)

Post address

Postal address of the enterprise (for reference only)

Time zone

Enterprise time zone (for reference only)

Note

All parameters, which set by the user within the personal Account are automatically  validated .

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Name

Description

Enable One Click

If checked then One Click is activated for the merchant

Mode

Drop-down box:  Standerd  (the buyer can store new cards to the program or pay with previously stored cards),  Payments by stored cards only  (the buyer can pay with stored cards only),  Cards store only  (the buyer can only store new cards to the program).

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In expandable block ' Customers ' of  One Click  tab you can see the information about a customer by his unique number (that merchant assigned to that customer and sent in the authorization request as value of parameter ' CustomerNumber '). Value of ' CustomerNumber ' also must be included in the order signature.

Enter the desired CustomerNumber into the field and press ' Search' . The information about customer will be displayed on screen. If the " Customer number " field is empty and you click the " Search " button, then the full list of One Click clients of this merchant will be displayed as search results.

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One Click details of the customer

Possible values of customer status:

Status name

Description

New

Customer who have made some successful payments but not agreed to store the card for future payments. The customer will have the same status also, if his first payment was unsuccessful or closed after the timeout.

Member

Customer who agreed to store the card for future payments.

Not active

When the all stored cards of this member are expired or not valid. The status is set automatically.

Deny

Customer has rejected the offer to activate One Click.

Fraud (highlighted in red)

100% fraud status was received from System Of Fraud Intelligence (SOFI) during the payment by this card or  'Card stolen'  status received from the processing. Payments by this card are blocked.

Suspicious (highlighted in yellow)

Received a fraud status from System Of Fraud Intelligence (SOFI) for one of the cards of this customer (when paying to any merchant). The status is set automatically, but it can also be set manually.

By right click on the desired customer record you can change the customer status.

Note

If a customer makes payments to a merchant with different bank cards, each of them is included in the One Click program using the same rules. With payment for the next order, the customer has the opportunity to choose the desired card from the drop-down list of his stored payment means (for which there were successful payments).

Clicking on the black triangle at the beginning of the line with the customer record allows you to open an additional window. Here you can see the data on all the saved cards of this customer in a table with the following columns.

Name

Description

Mean number ID

Unique identification of payment mean number.

Mean type

Payment mean type (Visa, MasterCard etc.).

Mean number

The payment means number, for example card number. Only 6 first and last 4 digits are shown in the card number.

Saving date

Date of saving the card with the first successful payment.

Last success payment date

Date and time of the last successful payment by this payment mean.

Number of successful payments

The number of successful payments by this card.

Order

The order of the last payments on the cards of this customer. By default at the next payment, the client will be offered to pay for the order with the last used card (Order 1).

Card state

Card state.

COF status

COF payment type in processing.

Possible values of customer card state:

State name

Description

Member

One or more payments were successfully made on this card and the customer agreed to store it.

Fraud

100% fraud status were received from Anti-Fraud system during the payment by this card or  'Card stolen'  status received from the processing. Payments by this card are blocked.

Card expired

A card that has expired.

Deleted

The card has been removed from the One Click service.

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Information on customer cards

By right click on the desired card record you can delete this card from One click program data base.

An additional confirmation prompt appears before the card is deleted. Before deleting the card the confirm window will appear as it shown on the picture below.

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Confirm window for card deleting

More details about One Click can be found in documents of section One Click program .

Change password

This section is used to change password of current user.

Enter the  'Current password ' then  'New password'  and repeat a new password in  'Confirm password ' field.

Note

Password should be 8 to 20 symbols long and should contain Latin alphabet symbols (upper/lower case) and digits. Password must contain both – alphabet symbols and digits.

Password changes after pressing ' Save ' button.

Two-factor authentication

To increase the level of security of enterprise data in the Personal Account, you can additionally use two-factor authentication. A special code, which can be obtained using a mobile device (smartphone), is used in addition to the main account password. You should download the application and choose a more convenient way to get the code.

This section displays a brief instruction on how to enable two-factor authentication, and there is also a field for entering a special verification code.

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Users

In this section you can see and change users of the enterprise. Only merchant administrator has rights to amend and create new users.

Actions over users

Enterprise administrator has rights to create a user.

In addition, administrator can perform the following action on existing users:

  • user password change;
  • enabling/disabling the user possibility to change own password;
  • user details change;
  • user rights amendment;
  • changing of user rights on the tab "Operations";
  • user – merchant assignment change;
  • user deletion.

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Create new user window

For example, a user should be created to monitor orders in Order monitor . The following steps should be done:

  • press New User  button and enter all necessary user information in the dialog box (Login, Password, Confirm password, select the User's type as USER , select the user default language, required parameters are marked with asterisks);
  • press Save  button. The new user will appear in table;
  • right-click on the new user in the table and select  'Edit Rights;
  • in the Roles section of the Edit Rights tab set the check mark in the Use ' row in Access column (Picture "Adding a role to user" below);
  • on the Edit merchant list  tab the user can be assigned to merchant(s) of the enterprise; check/uncheck the merchants to attach/detach merchant to the user (Picture "Change user-merchant assignment" below);
  • press Save  button.
Note

By creating of new user note, that:

  • login  should be 8 to 20 symbols long and should contain at least one Latin alphabet symbol (upper/lower case), may also include digits and underscore;
  • password  should be 8 to 20 symbols long and should contain Latin alphabet symbols (upper/lower case) and digits. Password must contain both – alphabet symbols and digits.

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Adding a role to user

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Change user-merchant assignment

Now new user can login to the Personal Account and watch the orders in Orders monitor .

  • If user should have ability to charge or cancel order payments and/or export data in the file, then the following actions should be done additionally:
  • right-click on new user in table and select Edit Rights;
  • in Component section of the Edit Rights tab check Confirmations and Cancellations and/or Button “Export” ’ in the Access column (Picture below);
  • check that ACCOUNT/ACCOUNT: Order menu is checked on;
  • press Save button.

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Granting rights for cancel and charge

Now the user may confirm or cancel payments and/or export data to the file in the Orders monitor  of Personal account.

If the administrator wants to change a user password then following steps should be done:

  • right-click on the new user in the table and select Change password;
  • enter twice a new user password in the dialog;
  • Press Save  button.

If a user should be deleted should be done by the administrator the following steps:

  • right-click on the new user in the table and select Delete ;
  • confirm the deletion in the dialog. User will be deleted.
Warning

It is not possible to restore a user which was deleted!

Using profiles

The profile mechanism is convenient for the merchants that need to create a lot of different user accounts with the same rights. To do this, a special user profile with all the necessary rights is created. For creating the next user, the administrator will only need to set his personal data and the profile name.

The use of profiles must be coordinated with the technical support service of Assist, then at the request of the merchant, the necessary profiles will be created and the administrator is given the appropriate rights.

Clicking the Profiles  button opens a new window, which displays information about the current profiles of the merchant.

Profile parameters

Name

Description

Name

Profile name

User’s type

Type of user

Company

User profile company

Enterprise

User profile enterprise

E-mail

E-mail default profile user address (will be automatically assigned to all users of the profile for which the own E-mail address isn’t set)

Level of display errors

Assigned level of display errors

To create a user profile, call the context menu by right click and select Create User.

The list of fields in the form for creating a new user profile is given in the table.

New user creation options

Name

Description

User profile

Select from the list of available values of merchant’s profiles

Login

It should be 8 to 20 symbols long and should contain at least one Latin alphabet symbol (upper/lower case), may also include digits and underscore.

Password

It should be 8 to 20 symbols long and should contain Latin alphabet symbols (upper/lower case) and digits. Password must contain both – alphabet symbols and digits.

First name

Text field

Middle name

Text field

Last name

Text field

E-mail

Text field (100 characters). E-mail user address, if not specified, then the default profile address will be automatically assigned

To save the changes, click the Create button.

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