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A financial transaction can be canceled only for a full amount of payment and only for UCS and Raiffeisenbank processings by VISA and MasterCard cards, if the cancellation is caused by the shop declining of the operation (parameter CancelReason=1), or if the payment operation is fraud (parameter CancelReason=3).
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Some processings (UCS, in particular) establish special financial conditions for the financial transaction cancellation operation. |
The financial transaction cancellation period for Raiffeisenbank processing is limited to 39 days (after 39 days a refund can be made).
The procedures for cancellation and refund in Personal account are described in Personal account operation instructions.
You can also make a cancellation or refund using Web service. For this, send HTTP POST or SOAP request (in UTF-8 coding) to IPS Assist server.
Features of e-wallet refunds
When you return the money on the e-wallet, the refund amount shouldn't exceed the current day balance of the merchant on the corresponding e-wallet (the total amount of successful payments minus the commission of the bank, minus the total amount of successful returns). Partial cancellations on e-wallets are prohibited during the calendar day (according to the time zone of Moscow).
Performing WebMoney payment cancellations via web-service have additional feature: system replay contain the operation status «In Process» (responsecode=AS300). It is related to the delay of the status return from the WebMoney payment system. To receive the real status you should perform an additional request for the order operations statuses in a few minutes later the cancel request.
When several cancels are performed on the order then several cancel operations (type 300: cancel) will be returned with the request result. They will have different parameter billnumber (in extended format: 5700027202722028.3 – for example).
All cancellations (partial and full) on QIWI are prohibited during the calendar day (according to the time zone of Moscow).
Performing cancellations on QIWI payment via web-service have additional feature: system usually replay with successful operation status but (in some cases) it can replay with status «In Process» (responsecode=AS300). It is related to the delay of the status return from the QIWI payment system. To receive the real status you should perform an additional request for the order operations statuses in a few minutes later the cancel request. When several cancels are performed on the order then several cancel operations (type 300: cancel) will be returned with the request result. They will have different parameter billnumber (in extended format: 5700027202722028.3 – for example).
Web Service Detailed Description