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List of the displayed order properties in the confirmation window
Column name | Description |
Merchant | Merchant name |
Billnumber | Internal order number |
Order number | Order number |
Data | Order creation date/time |
Card |
holder | Card |
holder | |
Means number | Number of payment means |
Amount | Successfully authorized amount (It is maximum amount that can be charged) |
Charge amount | Confirmation amount (by default it is full order amount) |
Currency | Currency of authorized amount |
Comment | Order comment |
Result | Operation result. If the enterprise uses one-phase payment mode then this field shows the message: 'Confirmation of payment is not required.' |
If confirmation is not required for order then it is not marked and 'Result' field shows related message.
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List of parameters in the item adding window
Parameter | Mandatory field | Adopted values | Comment |
Position number | Yes | Number | # of the cheque's item (unique number for cheque) |
Price | Yes | Number, 15 digits (delimiter: '.') | The cost of a product unit |
Quantity | Yes | Number, digits (delimiter: '.') | The product's quantity in the units of the product measurements |
Amount | Yes | Number, 15 digits (delimiter: '.') | The cost of a specified quantity of product |
Tax | No | Select from the list of available values | |
Subject type | No | Select from the list of available values | Subject type |
Payment mode | No | Select from the list of available values | |
Product code | No | String (50) | Product's code |
Position name | No | String (250) | Product's name |
After adding the next order item, all items will be displayed as a table in the "Charge" window.
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List of order parameters displayed in the additional block of the charge window for prepaid orders
Name | Description |
Operation ID | Unique identifier for a payment transaction |
Mean type group | Name of the used payment mean type group |
Mean type | Name of the used payment mean type |
Means number | Payment means number. The card number is displayed in encrypted form, for example, 411111******1111. |
Charge | Prepayment amount and amount to be confirmed |
Charge window for prepaid orders
If the cheque data was transfered with the order creation, then a double click on the order row in the charge window opens a new window in which the order items are displayed. You can also add order items manually if fiscalization is performed at the confirmation stage.Anchor
Payment cancellation
Personal account allows to perform following types of refunds and cancellations: authorization return, partial cancellation, cash refund and financial transaction cancellation.
Authorization return (on-line cancellation) is a procedure for the cancellation of authorization by credit card payment before financial transaction* is created.
* Financial transaction – is process of providing to the processing center of payment information to clear the payment transaction (to confirm the customer account withdrawal)
Normally the authorization can be canceled within the same day when this authorization is made.
Authorization return can be performed only on the full authorization amount.
Partial cancellation is admissible for processings that allows this, before the financial transaction is effected. When a partial cancellation is performed after the successful authorization the financial transaction will be performed for the remaining amount of the payment.
Partial cancellation for enterprise which operating based on the double-stage payment mode is possible only after payment confirmation (before the financial transaction is performed).
Financial transaction cancellation is the cancellation of the credit card payment operation. It is performed after the financial transaction had been performed.
The financial transaction cancellation operation implies a full refund, taking into account the possible performs of the currency differences on the date of payment and on the date of financial transaction cancellation.
A financial transaction can be canceled only for processings that have ability to perform this operation.
Cash refund is a procedure of full or partial funds return to customer over payment that was performed in the enterprise's Internet-shop using credit card. Refund operation can be performed after the financial transaction has been performed.
Refund operation applies for any types of return on DCL, JCB and AMEX cards.
Refund is applicable for any partial amount returns.
Refund operation can also be applied to returns of a full amount, when only such type of cash return operations is admissible for the processing.
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Only 12 cancellations are possible on one authorization. |
When you select 'Refund' option from the order's context menu the window with the orders' parameters will be opened.
Payment cancellation window
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Order items with a cheque in the charge window
By default, all items are marked for charge and the maximum amount for confirmation and the amount of the available prepayment are indicated in the column "Charge". Only the tax rate is available for editing for each item. Double click on the row of charged item allows you to start editing it.
Editing the tax rate of item to confirmation
After changing the number of selected items, the amount to be confirmed in the second block will also change accordingly. If the amount of selected items to be confirmed is less than the PrePayment value, then confirmation is not possible.
Low sum of cheque items for confirmation
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Payment cancellation
Personal account allows to perform following types of refunds and cancellations: authorization return, partial cancellation, cash refund and financial transaction cancellation.
Authorization return (on-line cancellation) is a procedure for the cancellation of authorization by credit card payment before financial transaction* is created.
* Financial transaction – is process of providing to the processing center of payment information to clear the payment transaction (to confirm the customer account withdrawal)
Normally the authorization can be canceled within the same day when this authorization is made.
Authorization return can be performed only on the full authorization amount.
Partial cancellation is admissible for processings that allows this, before the financial transaction is effected. When a partial cancellation is performed after the successful authorization the financial transaction will be performed for the remaining amount of the payment.
Partial cancellation for enterprise which operating based on the double-stage payment mode is possible only after payment confirmation (before the financial transaction is performed).
Financial transaction cancellation is the cancellation of the credit card payment operation. It is performed after the financial transaction had been performed.
The financial transaction cancellation operation implies a full refund, taking into account the possible performs of the currency differences on the date of payment and on the date of financial transaction cancellation.
A financial transaction can be canceled only for processings that have ability to perform this operation.
Cash refund is a procedure of full or partial funds return to customer over payment that was performed in the enterprise's Internet-shop using credit card. Refund operation can be performed after the financial transaction has been performed.
Refund operation applies for any types of return on DCL, JCB and AMEX cards.
Refund is applicable for any partial amount returns.
Refund operation can also be applied to returns of a full amount, when only such type of cash return operations is admissible for the processing.
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Only 12 cancellations are possible on one authorization. |
When you select 'Refund' option from the order's context menu the window with the orders' parameters will be opened.
Payment cancellation window
List of the displayed parameters is presented in the table below.
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List of order parameters
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List of order parameters in payment cancellation window
Name | Description |
Merchant | Merchant name |
Billnumber | Internal order number |
Order number | Order number |
Data | Order creation date/time |
Card-holder | Card-holder |
Means number | Payment means number |
Amount | Successfully authorized amount (It is maximum amount that can be canceled) |
Cancel amount | Cancellation amount (by default it is full order amount) |
Currency | Currency of authorized amount |
Cancel reason | Drop-down list with possible cancellation reasons:
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Cancel count | The number of cancellations which already performed on this order |
Cancel amount | Total amount of already returned funds |
Comment | Order comment |
Result | Operation result. When cancellation on this order is not possible this field shows the corresponding message. |
When cancellation can't be performed, the order is not selected and the 'Result' field shows the corresponding message.
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List of order parameters displayed in the additional block of the refund window for prepaid orders
Name | Description |
Operation ID | Unique identifier for a payment transaction |
Mean type group | Name of the used payment mean type group |
Mean type | Name of the used payment mean type |
Means number | Payment means number. The card number is displayed in encrypted form, for example, 411111 ****** 1111. |
Refund | Cancellation amount (by default it is full order amount) |
Balance | Current balance of operation |
Refund window for prepaid orders
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List of order parameters in the 'Print receipt' window
Name | Description |
Merchant | Merchant name |
Billnumber | Internal order number |
Order number | Order number |
Data | Order creation date/time |
Card holder | Card holder |
Mean number | Payment mean number |
Amount | Successfully authorized amount |
Currency | Currency of authorized amount |
Comment | Order comment |
Printing can be performed to a PDF file or on a printer. To print receipt on printer – select the desired order(-s) and click 'Print receipt' button. To export receipt to PDF file use 'Export to PDF' button.
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The information about blocked amount is displayed also in the tab ’Related orders’ of order details dialog for any payment of this subscribe. The "Comment" field shows the cause of the blocking payment.
The blocked payment in the tab ’Related orders’
If the last subsequent payment is unsuccessful at the moment of selecting the context menu item "Change card" (the card is already expired, insufficient cash and so on), then You can select one of two links to send to customer: link to replace the card or link to replace card and pay the unsuccessful payment.
Window for card change 2
If the duration of recurrent payment is expired at the moment of selecting the context menu item "Change card", i.e. card change for this payment has no meaning, then the following message appears:
Error message when you try to change the card for ended payment
If the enterprise is not allowed to replace cards of payers from the personal account or the context menu was called on the regular order then the «Change card» option in the context menu is inactive:
View of context menu when the card change is not allowed
You can setup automatic sending the messages for card replacement to customers. You should contact technical support to setup the mode of notifications, as well as to allow the replacement of card from your personal account.
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shows the cause of the blocking payment.
The blocked payment in the tab ’Related orders’
If the last subsequent payment is unsuccessful at the moment of selecting the context menu item "Change card" (the card is already expired, insufficient cash and so on), then You can select one of two links to send to customer: link to replace the card or link to replace card and pay the unsuccessful payment.
Window for card change 2
If the duration of recurrent payment is expired at the moment of selecting the context menu item "Change card", i.e. card change for this payment has no meaning, then the following message appears:
Error message when you try to change the card for ended payment
If the enterprise is not allowed to replace cards of payers from the personal account or the context menu was called on the regular order then the «Change card» option in the context menu is inactive:
View of context menu when the card change is not allowed
You can setup automatic sending the messages for card replacement to customers. You should contact technical support to setup the mode of notifications, as well as to allow the replacement of card from your personal account.
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Generate a goods transfer receipt
When a receipt with the payment method "Prepayment 100%" was generated during the payment, then it is requered to generate an additional receipt for the same amount with the payment method "Full settlement" upon the receiving the prepaid goods by customer. Sending of this receipt to the customer is not required.
The selection of the menu item "Generate a goods check transfer receipt" opens the window where the contents of the receipt is displayed.
View of receipt items for the goods transfer
Since the labeling of the goods can often be entered at the time of the goods transfer, here in each item of the receipt it is allowed to edit fields related to labeling (Code Type, Code). Each record in the table (one item) is opened for editing by calling the context menu and selecting the Edit item in it, other item fields are not editable.
Item editing window
The end of editing is confirmed by the Save button.
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When entering a labeling code, the entered data is validated to an acceptable format for this type of labeling code. Data that fails validation is not saved. |
In the item list window, click the Show JSONbutton to get the current receipt in JSON format.
View of receipt for the goods transfer in JSON format
A receipt for the transfer of goods is sent to the OFD (fiscal data operator) using the Confirm button. If a receipt was split into several receipts due to a large number of items (in accordance with the configured maximum number of items in a receipt), then the confirmation window displays the IDs of all created receipts.
Message about successful confirmation of receipt sending
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Generate a goods transfer receipt
When a receipt with the payment method "Prepayment 100%" was generated during the payment, then it is requered to generate an additional receipt for the same amount with the payment method "Full settlement" upon the receiving the prepaid goods by customer. Sending of this receipt to the customer is not required.
The selection of the menu item "Generate a goods check transfer receipt" opens the window where the contents of the receipt is displayed.
View of receipt for the goods transfer
When there are no items with the payment method "Prepayment 100%" in this order, then a receipt for the goods transfer is not generated and the following error appears:
Error view during generate the goods transfer receipt 1
When there are some other payment methods ("Advance payment" or "Partial prepayment" for example) combined with the payment method "Prepayment 100%" in the order, then a receipt for the goods transfer is not generated and the following error appears:
Error view during generate the goods transfer receipt 2
When the fiscalization of this order was not performed or some error appeared during the fiscalization, than a receipt for the goods transfer is not generated and the following error appears:
Error view during generate the goods transfer receipt
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