When the enterprise fail to deliver a product or a service paid for by bankcard to a customer, or a customer cancel the order, it is possible to cancel the authorization by bankcard later (completely or partially). Payment can be cancelled/refunded via Personal account of the enterprise in IPS Assist, or using Web service.
IPS Assist supports the following types of returns and cancellations:
Procedure for the cancellation of authorization by bankcard before financial transaction is created. Usually the authorization can be cancelled within the same day when the payment is performed. The authorization can be cancelled later than within one day, if the enterprise has an agreement with IPS Assist on the postponed financial confirmation, or if the enterprise uses the double-stage operation mode and the payment financial confirmation has not been made yet. In any case, the authorization cannot be canceled later than within the time period specified by the processing center.
Partial cancellation is admissible for processings with applicable setting (in particular, UCS, Multicard), before the financial transaction is performed. If a partial cancellation is performed after the successful authorization, the financial transaction will be made for the remaining amount of the payment. Partial cancellation for enterprising operating based on the double-stage mode is possible only after financial confirmation (before the financial transaction is sent), and is similar from financial point of view to the payment confirmation.
Refund is a procedure for full or partial cash return to a customer for the payment performed in the enterprise's Internet-shop using bankcard. Refund operation can be performed after the financial transaction has been made.
Refund operation applies for any types of return on JCB and AMEX cards. Refund is applied to any returns of a partial amount.
Refund operation can also be applied to returns of a full amount, if only such type of cash return operations is admissible for the processing.