The first view you see after login is ' Payments '. The table of payments is empty if there are no payments satisfying the filter parameters.
Filter
To hide the filter you should press the extra icon (marked by a red arrow in the figure below):
To show the filter you should press the header “Search payment” (marked by a red arrow in the figure below):
The current payment search filters are displayed in the Search section, which carried out the sample data in the table.
The following buttons exist on all the tabs:
Find | Displays the payments satisfying the filter parameters. |
Clear | Clears all specified filter parameters on the current tab. |
Hide the current filter. |
The parameters that are specified on the tab are taken into account while deriving the results (parameters are joined by 'AND' operator).
Parameters, which can be specified are listed in the table below:
Parameter name | Description |
Group of payment means | Drop-down list of means groups (All (by default), card, E-wallet, other). |
Mean type | Drop-down list of means types (VISA, AMEX, CASH and etc.), please at first select the type of payment mean. |
Date from | Begin of the period for the displayed payments. The day, month, year, hour, and minutes can be specified. The date can be chosen using the calendar. |
Date to | End of the period for the displayed payments. The day, month, year, hour, and minutes can be specified. The date can be chosen using the calendar. |
Result | Drop-down list of payment processing results on the payment gateway side. |
Mean number | Search by this field ignores the other fields (for example, time period or type of payment means), it is performed over all transactions available to the current user. |
Payment number | Number of the payment in the external system. |
Amount from | The lower limit of the payment amount for the search. |
Amount to | The upper limit of the payment amount for the search. |
Merchant | The merchant ID should be specified here. Here SOFI merchant ID is used. You can use the search button 'Select' to find a merchant (the search is described below). |
Risk | Drop-down list: All , Clear , Suspicious , Fraud. (Details about the fraud probability you can find below). |
Card holder | Search performed by full match but it is not case-sensitive. Search value can be specified by mask (see description below). |
Customer e-mail | Search performed by full match. |
Mobile phone | Search by payer mobile phone number, performed by full match. |
Sorting | Default sort order of entries in the table is in order of decreasing date of payment. You can change the sort order of records in the table by selecting options from the drop down list. |
Pressing the button 'Select' opens the search window.
The search can be performed by merchant identity from SOFI or by name. The search results are displayed in a table. The search is performed among those merchants whose payments are available for review according to the user rights, if this merchant has any payments in SOFI.
Search by mask
It is possible to use pattern symbols '_' and '%' in search criteria by text fields. The underscore symbol '_' is used for the one symbol replacement. The percent symbol '%' is used for replacement of any number of symbols.
Examples:
Test_C – TestAC, TestBC will be found, but TestABC will not match.
Test%C – TestAC, TestBC, TestABC will be found, but TestABCD will not match.
Test%C% – TestAC, TestBC, TestABC, TestABCD, TestABCDEF and etc. will be found.
List of payments
Each payment is displayed as a row in the result table.
The buttons in upper part of the screen displays numbers of fraudulent and suspicious payments after preparing of request results in accordance with the search filter.
You can apply the search filter "Risk" to the results of the query by clicking on one of these buttons. Information about each payment is shown in the table in the corresponding color.
Common list of payment parameters is in the table:
Parameter name | Icon | Comment |
Order | The parameters of the order, which was paid: · BillNumber - bill number in the external system; · OrderNumber - number of order in the external system; · Merchant ID - merchant identity number (external merchant ID); · Merchant - merchant name. Clicking on the icon takes you to the detail of this order (section 3.3). | |
Date | Payment date in format DD.MM.YYYY HH:MM. | |
Payment | Payment parameters: · Payment ID in the external system; · Status of the payment in the external system. | |
Amount | Original payment amount, the icon corresponds to the currency of payment. | |
Payment mean | Payment mean parameters: · Payment mean number (masked); · Payment mean holder; · Expiration date; · Issuer bank name; · Country of the issuer bank. The icon corresponds to the group and type of payment mean. | |
Payer | Payer parameters: · Last and first name of payer; · E-mail address; · Merchant's internal customer identification; · Phone number. | |
Risk |
| Risk parameters: Fraud percentage; Reasons for the fraud-status determination. Each reason for the fraud-status has its own icon: · fraud-status was determined by the mathematical modeling methods; · corresponds to the 'clear' fraud-status but no checks were performed by mathematical modeling methods as insufficient data were provided for the payment; · corresponds to the 'clear' fraud-status but no checks were performed; · fraud-status was determined by expert; · according to 'Black list' of payment attributes; · according to trust 'white-list' of payment attributes; · according to allowing white list, when payment attributes are out of that list; · by corresponding to the filter on card number; · by corresponding to the filter on E-mail; · by corresponding to the filter on unique payer identity values under application/service of external system; · payment was successfully checked by mathematical methods and passed all filters but some characteristics of payment look like payments that were considered as fraudulent; · by corresponding to the filter on customer country (country is determined by customer IP-address); · by corresponding to the filter on issuer-bank country; · by corresponding to the filter on IP-address; · due to the card belonging to list of trusted cards; · due to the IP belonging to list of trusted IP-address; · due to fraud-lists from bank; · by corresponding to the filter on customer phone number; · in accordance with the limit (based on aggregated payments for a certain period) for the merchant, external system or the payment application. |
Device |
| Description of the user device, which is used for payment. Each type of device its own icon: · computer; · phone. |
At the bottom of the screen are some controls for configuring of displayed information.
Configures number of rows to be shown on the page (select the value from the drop-down box), in the result will be shown not more than specified number of payments on each page. | |
You can go to the last page by pressing “»»»»” button or return to the first page by pressing “««««”.The next page of the payments is available by pressing “»” button and you can go on previous page by button “«”. |
Payment details
Clicking on detail icon (
) on some payment opens a new window with detailed information about the payment.The following parameters are displayed in this window:
Parameter name | Comment |
Payment ID (payment identity) | |
Processing | |
CODE: | Operation execution code (from processing center). Each processing center uses its own codes. |
DATE | Date of a payment transaction execution in processing center. UTC data (GMT-0) or GMT+ hour-offset. |
RESPONSE | The result code of payment from processing center. |
RRN/STAN: | · Retrieval Reference Number (formed by processing center by its own algorithm) for processing centers which transmitting RRN (currently: BPC, BPCBel, RAIF, SviazBank, MBank, AmexPOA and MULT-family) or · another possible transaction number. |
Card | |
Type (subtype) of card | Type (Visa, for example), subtype (Electron, for example) of card. |
Country | Country of the issuer bank |
Card number | Bank card number (first 6 and last 4 digits only). |
Card holder | Card holder (full name). |
VALID THRU: | Expiration date |
Bank | Issuer bank name |
| Did the CSC were entered: · yes; · no. |
| The 3DSecure authorization results: · success; · not success; · attempt; · unknown. |
| The result of 3DSsecure involvement check: · involved; · not involved; · unknown; · error appears during the involvement check. |
Suspicious | |
Statistical analysis | Statistical analysis has revealed <the mathematical model score percentage>% fraud. |
Neural network analysis | Neural network analysis has revealed <the mathematical model score percentage>% fraud. |
Method of constructing CART | The analysis by constructing CART (Classification and Regression Tree) found <the mathematical model score percentage>% fraud. |
Expert mark | Expert set payment fraud suspicious as <score percent that were set by expert>. |
The total score: | Possible values of status - Neat, Suspicious, Fraud. |
Ad parameter into list: | |
Card number | Add the payment mean of current payment to the list. |
Add E-mail address of current payment’s payer to the list. | |
User ID | Add user ID of current payment’s payer to the list. |
Reason | The reason for adding the parameter(s) to the list. |
The result of pressing one of the buttons displayed at the top of the payment details window:: | · Blocked – the number of mean of payment and E-mail address are being added to the "black" lists, and if these values were presented in the corresponding "white" lists, they are become inactive there; the user ID is added to the domain filter. ID пользователя добавляется в доменный фильтр. · Checked - the number of mean of payment and E-mail address are being added to the "grey" lists, and if these values were presented in the corresponding "white" or "black" lists, they are become inactive there; the user ID is become inactive in the domain filter, if this value was presented there. · Trusted - the number of mean of payment and E-mail address are being added to the "white" lists, and if these values were presented in the corresponding «grey» or "black" lists, they are become inactive there. |
Device info | |
Client_Browser_Platform | Browser platform name. |
Client_COOKIES | Unique identity of the payment service user in an external system. |
Client_JAVA | Java script support enabled indicator. |
CLIENT_JS_BROWSER_NAME | Customer browser name. |
CLIENT_JS_VER | Java script interpretator version. |
CLIENT_LOCAL_TIME | Customer local time. |
See more | Button for getting more information about payment. |